Privacy and T&C's

What is your privacy policy?

Privacy Policy Statement for Unlock-You

When you use Unlock-You, you trust us with your information. This privacy policy is meant to help you understand what data we collect, why we collect it, and what we do with it. We have tried to make it as simple as possible but if you have any questions please contact us.

Rebecca Byrne assumes the function of data controller and supervises the compliance with General Data Protection Regulation (GDPR) within the business.

Information we collect
Where we get our information
How we use the information we collect
Information we share
How and when consent is obtained
How we protect your data
Protecting your rights to data
Security of your personal data

1. Information we collect
Unlock You holds personal data as part of conducting a professional service. The data follows under the following headings: healthcare records, educational records, clinical records, general administrative records, and financial records.

1.1 Healthcare records

A healthcare record refers to all information collected, processed and held both in manual and electronic formats pertaining to the service user and their care. Speech and language problems can be complex, and a wide range of information may be collected in order to best meet the needs of the client, and to maintain a high quality service which meets best practice requirements. In order to provide a high quality service, a range of information may be collected.

Examples of data collected and held on all current and active clients include the following:

Contact details: Name, address, phone numbers, e-mail address,
Personal details: date of birth,
Other contacts: name and contact details of GP and any other relevant healthcare professionals involved.
Parent/guardian details
Description of family
Educational placements.
Pre- and post-natal history: This can include information relating to mother’s pregnancy, and child’s birth.
Developmental data: developmental milestones, feeding history, audiology history.
Medical details: such as any relevant illnesses, medications, and relevant family history. Reports from other relevant allied health professionals such as: Audiology, Psychology, CAMHS (Child & Adolescent Mental Health Services), Occupational therapy, Physiotherapy, Ophthalmology.

1.2 Educational Records
Relevant Individual Educational Plans (IEPs), progress notes from educational staff and school reports may be held.

1.3 Clinical records

Specific data in relation to communication skills may be collected and held, such as assessment forms, reports, case notes, e-mails, text messages and transcripts of phone. Audio and video files may also be collected and stored.

1.4 General administrative records
Unlock you may hold information regarding attendance reports and accident report forms.
1.5 Financial recordsA financial record pertains to all financial information concerning the practice, e.g. invoices, receipts, information for Revenue. Unlock you may hold data in relation to: on-line purchasing history, card payments, bank details, receipts and invoices. Information will include name of bill payer, client name, address and record of invoices and payments made.
2 Where we get our information
Personal data will be provided by the client, or in the case of a child (under 16 years), their parent(s)/guardian(s). This information will be collected as part of a case history form prior to, or on the date of first contact.
Information may also be provided directly from relevant third parties such as schools, medical professionals and allied health professionals, with prior consent from the parent(s)/guardian(s).

3 How we use the information that we collect
We use the information we collect to provide assessment and therapy as per the relevant professional guidelines, as well as to maintain the general running of the business, such as running our electronic booking system, keeping our accounts and updating you of any changes in policies or fees.

Information may also be used for research purposes, with the written consent of the client or parent/guardian.

3.1 Data retention periods
The retention periods are the suggested time periods for which the records should be held based on the organisation’s needs, legal and/or fiscal precedence or historical purposes. Following the retention deadline, all data will be destroyed under confidential means.

3.2 Client Records
3.2.1 Clinical Records Unlock You keeps only electronic records of clinical data in order to provide a service.

The preferred format for clinical data is electronic
Clinical data is deleted/confidentially destroyed after 2 years from last invoiced session. (Usually post discharge).
Video records/ voice recordings relating to client care/videoconferencing records may be recorded with consent, analysed and then destroyed. If written consent is provided to use recordings for training purposes, the client will have the option to withdraw consent at any time.

3.2.2 Financial Records Unlock you keeps electronic records of financial data from those who use our services.Section 886 of the Direct Tax Acts states that the Revenue Commissioners require records to be retained for a minimum period of six years after the completion of the transactions, acts or operations to which they relate. These requirements apply to manual and electronic records equally.

Financial Data is kept for 6 years to adhere to Revenue guidelines.
Financial Data (including non-payment of bills) can be given to Revenue at Revenue’s request.

3.2.3 Contact DataContact Data is kept for 6 years to allow processing of Financial Data if required. (This may be retained for longer for safety, legal request, or child protection reasons.)
3.3 Exceptions
If under investigation or if litigation is likely, files must be held in original form indefinitely, otherwise files are held for the minimum periods set out above.

4 Information we share
We do not share personal information with companies, organisations and individuals outside Unlock you unless one of the following circumstances apply:

4.1 With your consent:
We will only share your Personal Identifying Information (PII) to third parties when we have express written permission by letter or email to do so. I require opt-in consent for the sharing of any sensitive information.

Third parties may include: hospitals, GPs, other allied health professionals, educational facilities.

4.2 For legal reasons:
We will share personal information with companies or organisations outside of Unlock you if disclosure of the information is reasonably necessary to:

Meet any applicable law, regulation, legal process or enforceable governmental request.
Meet the requirements of the Children First Act 2015.
To protect against harm to the rights, property or safely of (name of business), our service users or the public as required or permitted by law.

4.3 To meet financial requirements:
Unlock you also is required to share Financial data with their accountant in order to comply with local tax laws.

How and when we obtain consent
Prior to initial assessment or consultation, a copy of the data protection policy (or link to data protection policy) will be provided to clients along with a consent form. A consent form will need to be signed by the client prior to commencing the service.
Should a client wish to withdraw their consent for data to be processed, they can do so at any time.

5 How we protect your data
In accordance with the General Data Protection Regulation (GDPR), we will endeavour to protect your personal data in a number of ways:

5.1 By limiting the data that we collect in the first instance
All data collected by us will be collected solely for the purposes set out at 1 above and will be collected for specified, explicit and legitimate purposes. The data will not be processed any further in a manner that is incompatible with those purposes save in the special circumstances referred to in section 5.1. Furthermore, all data collected by us will be adequate, relevant and limited to what is necessary in relation to the purposes for which it is collected which include, inter alia, the assessment, diagnosis and treatment of speech, language and communication disorders.

5.2 By transmitting the data in certain specified circumstances only
Data will only be share and transmitted, be it on paper or electronically, only as is required, and as set out in section 3.

5.3 By keeping only the data that is required
when it is required and by limiting its accessibility to any other third parties.

5.4 By disposing of/destroying the data once the individual has ceased receiving treatment
Within 2 years of the completion of this treatment apart from the special categories of personal data as set out at 1.1 above. Where data is required to be held by us for longer than the period of 2 years, we will put in place appropriate technical and organisational measures to ensure a level of security appropriate to the risk. These may include measures such as the encryption of electronic devices, pseudonymisation of personal data, and/or safe and secure storage facilities for paper/electronic records.

5.5 By retaining the data for only as long as is required
which in this case is 2 years except for circumstances in which retention of data is required in circumstances set out at part 1.1 above or in certain specific circumstances as set out at Article 23(1) of the GDPR.

5.6 By destroying the data securely and confidentially after the period of retention has elapsed.
This could include the use of confidential shredding facilities or, if requested by the individual, the return of personal records to the individual.

5.7 By ensuring that any personal data collected and retained is both accurate and up-to-date.

6 Protecting your Rights to Data
6.1 Adult clients
Adults have the right to request data held on them as per article 15 of GDPR. A request must be made in writing. Further information regarding accessing your personal data are available in the document ‘Rights of Individuals under the General Data Protection Regulation’, downloadable from: www.gdprandyou.ie

6.2 Children
For children under the age of 16, data access requests are made by their guardians. When a child turns 16, then they may make a request for their personal data. However, this is subject to adherence with the Children First Act.

7 Security
Unlock You as with most providers of healthcare services is aware of the need for privacy. As such, we aim to practice privacy by design as a default approach, and only obtain and retain the information needed to provide you with the best possible service.

All persons working in, and with Unlock You in a professional capacity are briefed on the proper management, storage and safekeeping of data.

All data used by Unlock You., including personal data may be retained in any of the following formats:

Electronic Data

The type of format for storing the data is decided based on the format the data exists in.

Where applicable, Unlock You may convert physical files to electronic records to allow us to provide a better service to clients.

7.1 Data Security
Unlock You understands that the personal data used in order to provide a service belongs to the individuals involved. The following outlines the steps which Unlock You use to ensure that the data is kept safe.

7.1.1 Electronic Data
All electronic data is contained in the following systems:

Zoho Email System
- This system provider is aware of their requirements for GDPR compliance.
- Rebecca Byrne of Unlock You has READ/WRITE/ DELETE access to records.
- All persons require a Log on and Password in order to access the records.
- The data controller in Unlock You can remove or delete users.
- The data controller in Unlock You can change users passwords.

Secure Hardrive
- This system provider is aware of their requirements for GDPR compliance.
- Rebecca Byrne of Unlock You have READ/WRITE/ DELETE access to records.
- All persons require a Log on and Password in order to access the records.
- The data controller in Unlock You can remove or delete users.
- The data controller in Unlock You change users passwords.

7.2 Security Policy
7.2.1 Unlock You understands that requirements for electronic and physical storage may change with time and the state of the art. As such, the data controller in Unlock You reviews the electronic and physical storage options available to Unlock You annually.
7.2.3 All persons working in Unlock You are aware and briefed on and refresh the requirements for good data hygiene annual. This briefing compliance is monitored by the Unlock You Speech and Language Therapy’s data controller